What we collect

Only what you send via the contact form:

• Name
• Email address
• Telephone number
• Subject and message
• Optional file attachment
• Consent choices (contact about this enquiry / other updates)

How we use your information

• To respond to and manage your enquiry
• To keep a basic record of communications
• If you’ve opted in to additional contact: to send occasional updates about our services (you can opt out any time)

We do not use analytics, advertising, profiling, or any third-party marketing tools.

Lawful basis

• Consent — where you tick the box to receive further updates.
• Legitimate interests — to reply to your enquiry and keep a simple record.

Sharing your data

We do not sell or share your data with third parties. Your message is delivered to us by email and handled internally.

Cookies and tracking

We do not use cookies, analytics, pixels, or any tracking technologies.

How long we keep it

We keep enquiry messages only as long as necessary to manage your request and for routine record-keeping, unless a longer period is required by law.

Security

We take reasonable steps to keep emails secure and restrict access to those who need it. If you send files, please avoid including sensitive information unless essential.

Your rights (UK GDPR)

• Access a copy of your data
• Ask us to correct or delete it
• Withdraw consent for marketing at any time
• Lodge a complaint with the ICO (Information Commissioner’s Office)

Contact us

For privacy questions or requests, contact:
JLH Joinery & Building
Email: enquiries@jlhcommercial.co.uk

Changes to this policy

If we change this policy, we’ll update the “Last updated” date above and publish the new version here.