What we collect

We collect:

• Name
• Email address
• Telephone number
• Subject and message
• Optional file attachment
• Consent choices (contact about this enquiry / other updates)
• If you accept analytics: limited website usage data such as page views, approximate device and browser information, referral source, and on-site interaction events

How we use your information

• To respond to and manage your enquiry
• To keep a basic record of communications
• To understand how people use the website through aggregated analytics reporting
• If you’ve opted in to additional contact: to send occasional updates about our services (you can opt out any time)

We do not use advertising, profiling, or third-party marketing tools.

Lawful basis

• Consent — for optional analytics and where you tick the box to receive further updates.
• Legitimate interests — to reply to your enquiry and keep a simple record.

Sharing your data

We do not sell or share your data with third parties. Your message is delivered to us by email and handled internally.

If you accept analytics, limited usage data is processed through Google Analytics 4 so that we can review aggregated website performance and visitor behaviour.

Cookies and tracking

We use Google Analytics 4 to understand website usage such as page views, navigation patterns, and contact interactions. GA4 may use cookies or similar technologies to collect aggregated usage information. We do not use analytics for advertising or remarketing.

Analytics only run if you accept them through the analytics banner. If you reject analytics, the site remains functional and analytics tracking stays off.

You can change your analytics choice at any time using the Cookie Preferences link in the footer.

How long we keep it

We keep enquiry messages only as long as necessary to manage your request and for routine record-keeping, unless a longer period is required by law.

Security

We take reasonable steps to keep emails secure and restrict access to those who need it. If you send files, please avoid including sensitive information unless essential.

Your rights (UK GDPR)

• Access a copy of your data
• Ask us to correct or delete it
• Withdraw consent for marketing at any time
• Withdraw analytics consent at any time through the Cookie Preferences link
• Lodge a complaint with the ICO (Information Commissioner’s Office)

Contact us

For privacy questions or requests, contact:
JLH Joinery & Building
Email: enquiries@jlhcommercial.co.uk

Changes to this policy

If we change this policy, we’ll update the “Last updated” date above and publish the new version here.